View source for Improving PTZ Control Range With CM19A

== Question ==

'''Why can I pan and tilt my cameras from my remote, but not from my computer?'''

==Answer==

If you are having problems with your remote control or motion sensor, it is always a good idea to first make sure you have fresh batteries in it.


Your USB Transceiver (CM19A) uses radio frequency ("RF") signals to communicate with the pan/tilt mechanisms, so it is best to set up the interface for optimal transmission. Here are some options to try: 


*Position the CM19A as high as possible on the wall, and as far away from your computer as possible.


*Hold your remote control right next to the CM19A and see if it can still move the cameras.


*Use a USB extension cable to re-position the CM19A further away from the computer.






[[Category:troubleshooting]]