Difference between revisions of "Problems Opening PTP Remote Viewer"

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[[Using Vanguard with Firewall or Proxy Server]]
 
[[Using Vanguard with Firewall or Proxy Server]]
  
Key Topics: firewall, proxy, port
 
 
Relates to: VK74A, CR14A, SW21A, VA11A, CM19A
 
  
 
[[Category:troubleshooting]]
 
[[Category:troubleshooting]]

Latest revision as of 18:21, 28 May 2014

Question

When I go to control.x10.com, I see the broken image icon and I can't access the Pan Tilt Pro controls.

Answer

There are three possible reasons that this issue may arise:

  • Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view control.x10.com.
  • Are ActiveX controls enabled in your web browser? This is necessary for accessing images through control.x10.com.
  • Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Pan Tilt Pro Remote application. Even though it runs in your web browser, Pan Tilt Pro Remote installs a small program on your computer.

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Using Vanguard with Firewall or Proxy Server