Difference between revisions of "Problems Opening Remote Viewer"

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==Questions==
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==Question==
  
 
'''When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.'''
 
'''When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.'''
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==Answer==
  
 
There are three possible reasons that this issue may arise:
 
There are three possible reasons that this issue may arise:

Revision as of 21:57, 30 May 2006

Question

When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.

Answer

There are three possible reasons that this issue may arise:

  • Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view gate.x10.com.
  • Are ActiveX controls enabled in your web browser? This is necessary for accessing images through gate.x10.com.
  • Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the Vanguard Control Center Remote application. Even though it runs in your web browser, Vanguard Control Center Remote installs a small program on your computer.

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