View source for Protector Plus Does Not Dial Correctly

==Question==

'''When I trip the alarm, my Protector Plus sounds the alarm but does not seem to dial the numbers. What can I check?'''

==Answer==

First, double-check that numbers have been stored correctly. ''This procedure is for the older PS561 console, not the more recent SC1200'':
#Set the console to INSTALL.
#Press the PROG button.
#Enter the first phone number that you want the console to call in the event of a problem.
#Press the MEM button.
#Press 1 to store the phone number in memory location 1.
#Press PROG, enter second phone number, press MEM, 2.
#Press PROG, enter third phone number, press MEM, 3.
#Press PROG, enter fourth phone number, press MEM, 4.

'''Note''': if you only want to program one phone number, you should store this same number in all four memory locations.


After this, trigger the alarm, then pick up an extension phone 3-5 seconds later. You should hear the console dialing. If you do not, try plugging the console into another phone jack. 


*Make sure there is a good dialtone; if you have voicemail that interrupts the dialtone briefly when you pick up the phone ("stuttering" the dialtone) this can cause problems. 


*Trigger the dialer then pick up an extension phone five seconds later. You should hear the console dialing out. Wait one full minute- some cellphones take a while to pick up. You may hear the message start playing; do not fret, it will repeat.


If you still do not hear it dialing then your console may have an issue. 



[[category:troubleshooting]]