Difference between revisions of "Return Outside of Amazon's Return Period"

Latest revision as of 20:27, 11 November 2015

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Return Outside of Amazon Return Period

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-==Question==
+#REDIRECT [[Return Outside of Amazon Return Period]]
-'''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?'''
-==From a Web Browser==
-If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):
-Log into your account on Amazon.com
-[[File:AMAZON1]]
-Select ""Your Orders"" from the drop down under ""Your Account""
-[[File:AMAZON1]]
-Select ""Return or Replace Items"" button for the item you wish to replace
-[[File:AMAZON1]]
-If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
-[[File:AMAZON1]]
-Select ""Seller Profile"" under the item you wish to return
-[[File:AMAZON1]]
-Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
-[[File:AMAZON1]]
-Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
-[[File:AMAZON1]]
-Select ""Invoice Request"" from the ""Select a Subject"" drop down
-[[File:AMAZON1]]
-Select the ""Write Message"" button
-[[File:AMAZON1]]
-In the message box that appears, please include the reason for replacement and an email address to send your response to.
-[[File:AMAZON1]]
-Select ""Send e-mail"" button
-[[File:AMAZON1]]
-==From the Amazon App==
-If your order is outside of Amazon's return period, but still under warranty for repair/replacement (120 days from purchase):
-Log into your account on Amazon.com
-[[File:AMAZON1]]
-Select ""Your Orders"" from the drop down under ""Your Account""
-[[File:AMAZON1]]
-Select ""Return or Replace Items"" button for the item you wish to replace
-[[File:AMAZON1]]
-If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
-[[File:AMAZON1]]
-Select ""Seller Profile"" under the item you wish to return
-[[File:AMAZON1]]
-Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
-[[File:AMAZON1]]
-Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
-[[File:AMAZON1]]
-Select ""Invoice Request"" from the ""Select a Subject"" drop down
-[[File:AMAZON1]]
-Select the ""Write Message"" button
-[[File:AMAZON1]]
-In the message box that appears, please include the reason for replacement and an email address to send your response to.
-[[File:AMAZON1]]
-Select ""Send e-mail"" button
-[[File:AMAZON1]]

Difference between revisions of "Return Outside of Amazon's Return Period"

Latest revision as of 20:27, 11 November 2015

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