Return Outside of Amazon's Return Period

Question

How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?

Answser

• Log into your account on Amazon.com

• Select ""Your Orders"" from the drop down under ""Your Account""

Select ""Return or Replace Items"" button for the item you wish to replace

If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button

Select the "Seller Profile" link next to "Sold by:" under the item you wish to return

Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner

Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""

Select ""Invoice Request"" from the ""Select a Subject"" drop down

Select the ""Write Message"" button

In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button