Difference between revisions of "Return Outside of Amazon's Return Period"
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==Answser== | ==Answser== | ||
| − | * Log into your account on Amazon.com | + | * '''Log into your account on Amazon.com''' |
| − | * Select ""Your Orders"" from the drop down under ""Your Account"" | + | |
| + | * '''Select ""Your Orders"" from the drop down under ""Your Account""''' | ||
[[File:AMAZON1.png]] | [[File:AMAZON1.png]] | ||
| − | *Select ""Return or Replace Items"" button for the item you wish to replace | + | |
| + | |||
| + | * '''Select ""Return or Replace Items"" button for the item you wish to replace''' | ||
[[File:AMAZON2.png]] | [[File:AMAZON2.png]] | ||
| − | *If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button | + | |
| + | |||
| + | * '''If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button''' | ||
[[File:AMAZON3.png]] | [[File:AMAZON3.png]] | ||
| − | *Select the "Seller Profile" link next to "Sold by:" under the item you wish to return | + | |
| + | |||
| + | * '''Select the "Seller Profile" link next to "Sold by:" under the item you wish to return''' | ||
[[File:AMAZON4.png]] | [[File:AMAZON4.png]] | ||
| − | *Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner | + | |
| + | |||
| + | * '''Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner''' | ||
[[File:AMAZON5.png]] | [[File:AMAZON5.png]] | ||
| − | *Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with"" | + | |
| + | |||
| + | * '''Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""''' | ||
[[File:AMAZON6.png]] | [[File:AMAZON6.png]] | ||
| − | *Select ""Invoice Request"" from the ""Select a Subject"" drop down | + | |
| + | |||
| + | * '''Select ""Invoice Request"" from the ""Select a Subject"" drop down''' | ||
[[File:AMAZON7.png]] | [[File:AMAZON7.png]] | ||
| − | *Select the ""Write Message"" button | + | |
| + | |||
| + | * '''Select the ""Write Message"" button''' | ||
[[File:AMAZON8.png]] | [[File:AMAZON8.png]] | ||
| − | *In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button | + | |
| + | |||
| + | * '''In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button''' | ||
[[File:AMAZON9.png]] | [[File:AMAZON9.png]] | ||
Revision as of 20:25, 11 November 2015
Question
How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?
Answser
- Log into your account on Amazon.com
- Select ""Your Orders"" from the drop down under ""Your Account""
- Select ""Return or Replace Items"" button for the item you wish to replace
- If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
- Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
- Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
- Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
- Select ""Invoice Request"" from the ""Select a Subject"" drop down
- Select the ""Write Message"" button
- In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
