Difference between revisions of "Return Outside of Amazon's Return Period"
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X10douglas (talk | contribs) (Created page with "==Question== '''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?''' ==From a Web Browser== If your order is ou...") |
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'''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?''' | '''How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?''' | ||
| − | == | + | ==Answser== |
| − | + | * Log into your account on Amazon.com | |
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| − | + | * Select ""Your Orders"" from the drop down under ""Your Account"" | |
| − | + | [[File:AMAZON1.PNG]] | |
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| − | [[File:AMAZON1]] | ||
Select ""Return or Replace Items"" button for the item you wish to replace | Select ""Return or Replace Items"" button for the item you wish to replace | ||
| − | [[File: | + | [[File:AMAZON2.PNG]] |
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button | If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button | ||
| − | [[File: | + | [[File:AMAZON3.PNG]] |
| − | Select | + | Select the "Seller Profile" link next to "Sold by:" under the item you wish to return |
| − | [[File: | + | [[File:AMAZON4.PNG]] |
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner | Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner | ||
| − | [[File: | + | [[File:AMAZON5.PNG]] |
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with"" | Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with"" | ||
| − | [[File: | + | [[File:AMAZON6.PNG]] |
Select ""Invoice Request"" from the ""Select a Subject"" drop down | Select ""Invoice Request"" from the ""Select a Subject"" drop down | ||
| − | [[File: | + | [[File:AMAZON7.PNG]] |
Select the ""Write Message"" button | Select the ""Write Message"" button | ||
| − | [[File: | + | [[File:AMAZON8.PNG]] |
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| − | + | In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button | |
| − | [[File: | + | [[File:AMAZON9.PNG]] |
Revision as of 20:19, 11 November 2015
Question
How do I request warranty claim on an item that is still under warranty but outside of Amazon's return period?
Answser
- Log into your account on Amazon.com
- Select ""Your Orders"" from the drop down under ""Your Account""
Select ""Return or Replace Items"" button for the item you wish to replace
If you receive a message that says ""This item cannot be returned. Return Window expired on XXX"", select the ""View Order Summary"" button
Select the "Seller Profile" link next to "Sold by:" under the item you wish to return
Select ""Contact the Seller"" under ""Further Information"" in the bottom right-hand corner
Ensure that the ""An order I placed"" radio button is selected under ""I need assistance with""
Select ""Invoice Request"" from the ""Select a Subject"" drop down
Select the ""Write Message"" button
In the message box that appears, please include the reason for replacement and an email address to send your response to and then click "Send e-mail"" button
