Difference between revisions of "FloodCam Troubleshooting"
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'''I am having trouble setting up my FloodCam, and I am not sure what is wrong. What can I do?''' | '''I am having trouble setting up my FloodCam, and I am not sure what is wrong. What can I do?''' | ||
| + | |||
==Answer== | ==Answer== | ||
| − | '''If you have problems answering these questions, please refer to [http:// | + | '''If you have problems answering these questions, please refer to the [http://www.smarthomediscounts.com/manuals/vt38a-om.pdf Owner's Manual].''' |
| + | |||
| + | |||
===1) Have you installed your FloodCam?=== | ===1) Have you installed your FloodCam?=== | ||
| + | |||
*YES: '''Go to step 2.''' | *YES: '''Go to step 2.''' | ||
| + | |||
*NO: Please read [[FloodCam Installation]]. | *NO: Please read [[FloodCam Installation]]. | ||
| + | |||
===2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?=== | ===2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?=== | ||
| + | |||
*LIGHTS: '''Go to step 3.''' | *LIGHTS: '''Go to step 3.''' | ||
| + | |||
*CAMERA: '''Go to step 8.''' | *CAMERA: '''Go to step 8.''' | ||
| − | * | + | |
| + | *NEITHER: '''Go to step 15.''' | ||
| + | |||
===3) When the FloodCam is initially connected to power, are the lights on immediately?=== | ===3) When the FloodCam is initially connected to power, are the lights on immediately?=== | ||
| − | *YES: | + | *YES: FloodCam may have an issue. |
| + | |||
*NO: '''Go to step 4.''' | *NO: '''Go to step 4.''' | ||
| Line 24: | Line 35: | ||
*YES: '''Go to step 5.''' | *YES: '''Go to step 5.''' | ||
| + | |||
*NO: '''Go to step 7.''' | *NO: '''Go to step 7.''' | ||
| + | |||
===5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?=== | ===5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?=== | ||
*YES: '''Go to step 6.''' | *YES: '''Go to step 6.''' | ||
| − | *NO/"the dials just keep spinning": Please | + | |
| + | *NO/"the dials just keep spinning": Please email support@x10.com. Your FloodCam maybe defective. | ||
| + | |||
===6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?=== | ===6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?=== | ||
| − | *YES: [[Floodlights Don't Turn_Off]] ; see last paragraph | + | *YES: [[Floodlights Don't Turn_Off]] ; see last paragraph. |
| − | *NO: | + | |
| + | *NO: Please email support@x10.com. Your FloodCam maybe defective. | ||
| + | |||
| + | |||
| + | ===7) Using an X10 remote control, computer module, or plug-in controller, will the FloodCam respond correctly to it?=== | ||
| + | |||
| + | *NO: [[Troubleshooting Camera Switching]] | ||
| − | + | *YES: What is the FloodCam not doing correctly? ->techpriority@x10.com | |
| − | |||
| − | |||
| − | |||
===8) Is your Video Receiver connected to a PC or a TV?=== | ===8) Is your Video Receiver connected to a PC or a TV?=== | ||
| + | |||
*PC: '''Go to step 50.''' | *PC: '''Go to step 50.''' | ||
| + | |||
*TV: '''Go to step 9.''' | *TV: '''Go to step 9.''' | ||
| + | |||
===9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?=== | ===9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?=== | ||
| + | |||
*NO: Review [[Troubleshooting Floodcam Picture on TV|this article]] then '''go to step 4.''' | *NO: Review [[Troubleshooting Floodcam Picture on TV|this article]] then '''go to step 4.''' | ||
| + | |||
*SORT OF: '''Go to step 10.''' | *SORT OF: '''Go to step 10.''' | ||
| + | |||
*YES: '''Go to step 11.''' | *YES: '''Go to step 11.''' | ||
| + | |||
===10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ===10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ||
*YES: [[Troubleshooting Camera Switching]] | *YES: [[Troubleshooting Camera Switching]] | ||
| + | |||
*NO: [[Other 2.4 GHz Device Compatibility]] | *NO: [[Other 2.4 GHz Device Compatibility]] | ||
| + | |||
===11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ===11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?=== | ||
*YES: '''Go to step 12.''' | *YES: '''Go to step 12.''' | ||
| + | |||
*NO: '''Go to step 14.''' | *NO: '''Go to step 14.''' | ||
| + | |||
===12) Can you switch between cameras using an X10 remote control?=== | ===12) Can you switch between cameras using an X10 remote control?=== | ||
*YES: '''Go to step 16.''' | *YES: '''Go to step 16.''' | ||
| + | |||
*NO: [[Troubleshooting Camera Switching]] | *NO: [[Troubleshooting Camera Switching]] | ||
| + | |||
===13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?=== | ===13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?=== | ||
*LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: [[Troubleshooting Floodcam Picture on TV]] | *LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: [[Troubleshooting Floodcam Picture on TV]] | ||
| + | |||
*OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: [[Camera Range]] [[Extending Wireless Camera Range]] | *OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: [[Camera Range]] [[Extending Wireless Camera Range]] | ||
| + | |||
===14) Do you have access to a TV?=== | ===14) Do you have access to a TV?=== | ||
*YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. '''Go to step 7.''' | *YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. '''Go to step 7.''' | ||
| + | |||
*NO: Please read [[Troubleshooting Video Display Errors on PC]]. | *NO: Please read [[Troubleshooting Video Display Errors on PC]]. | ||
| − | |||
| − | + | ===15) Please note that the FloodCam needs 110V AC wall power, including a neutral wire, to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. === | |
| + | |||
| + | |||
| + | ===16) Please note that the FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. === | ||
| + | |||
| + | |||
| − | |||
| − | |||
| − | '''If you have problems answering these questions, please refer to [http:// | + | '''If you have problems answering these questions, please refer to the [http://www.smarthomediscounts.com/manuals/vt38a-om.pdf Owner's Manual].''' |
Latest revision as of 21:20, 26 August 2014
Question
I am having trouble setting up my FloodCam, and I am not sure what is wrong. What can I do?
Answer
If you have problems answering these questions, please refer to the Owner's Manual.
1) Have you installed your FloodCam?
- YES: Go to step 2.
- NO: Please read FloodCam Installation.
2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?
- LIGHTS: Go to step 3.
- CAMERA: Go to step 8.
- NEITHER: Go to step 15.
3) When the FloodCam is initially connected to power, are the lights on immediately?
- YES: FloodCam may have an issue.
- NO: Go to step 4.
4) Is the FloodCam not turning off when it is turned on by motion?
- YES: Go to step 5.
- NO: Go to step 7.
5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?
- YES: Go to step 6.
- NO/"the dials just keep spinning": Please email support@x10.com. Your FloodCam maybe defective.
6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?
- YES: Floodlights Don't Turn_Off ; see last paragraph.
- NO: Please email support@x10.com. Your FloodCam maybe defective.
7) Using an X10 remote control, computer module, or plug-in controller, will the FloodCam respond correctly to it?
- YES: What is the FloodCam not doing correctly? ->techpriority@x10.com
8) Is your Video Receiver connected to a PC or a TV?
- PC: Go to step 50.
- TV: Go to step 9.
9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?
- NO: Review this article then go to step 4.
- SORT OF: Go to step 10.
- YES: Go to step 11.
10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?
11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?
- YES: Go to step 12.
- NO: Go to step 14.
12) Can you switch between cameras using an X10 remote control?
- YES: Go to step 16.
13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?
- LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: Troubleshooting Floodcam Picture on TV
- OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: Camera Range Extending Wireless Camera Range
14) Do you have access to a TV?
- YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. Go to step 7.
- NO: Please read Troubleshooting Video Display Errors on PC.
15) Please note that the FloodCam needs 110V AC wall power, including a neutral wire, to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.
16) Please note that the FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.
If you have problems answering these questions, please refer to the Owner's Manual.