FloodCam Troubleshooting

Question

Why ain't it workin' right?

Answer

If you have problems answering these questions, please refer to this document.

1) Have you installed your FloodCam?

• YES: Go to step 2.
• NO: Please read FloodCam Installation.

2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?

• LIGHTS: Go to step 3.
• CAMERA: Go to step 8.
• CLEARLY NOT EITHER: Go to step 15.

3) When the FloodCam is initially connected to power, are the lights on immediately?

• YES: Please call 800-442-5138. Your FloodCam may have an issue.
• NO: Go to step 4.

4) Is the FloodCam not turning off when it is turned on by motion?

• YES: Go to step 5.
• NO: Go to step 7.

5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?

• YES: Go to step 6.
• NO/"the dials just keep spinning": Please call 800-442-5138. Your FloodCam may have an issue.

6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?

• YES: Floodlights Don't Turn_Off ; see last paragraph; email techpriority@x10.com otherwise.
• NO: Please call 800-442-5138. Your FloodCam may have an issue.

7) Do you have an X10 remote control, computer module, or plug-in controller? Does the FloodCam respond correctly to it?

• initial NO: What is the FloodCam not doing correctly? ->techpriority@x10.com
• YES then NO: Troubleshooting Camera Switching
• YES then YES: What is the FloodCam not doing correctly? ->techpriority@x10.com

8) Is your Video Receiver connected to a PC or a TV?

• PC: Go to step 50.
• TV: Go to step 9.

9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?

• NO: Review this article then go to step 4.
• SORT OF: Go to step 10.
• YES: Go to step 11.

10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?

• YES: Troubleshooting Camera Switching
• NO: Other 2.4 GHz Device Compatibility

11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?

• YES: Go to step 12.
• NO: Go to step 14.

12) Can you switch between cameras using an X10 remote control?

• YES: Go to step 16.
• NO: Troubleshooting Camera Switching

13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?

• LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: Troubleshooting Floodcam Picture on TV
• OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: Camera Range Extending Wireless Camera Range

14) Do you have access to a TV?

• YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. Go to step 7.
• NO: Please read Troubleshooting Video Display Errors on PC.

15) Let me clear up some common questions. The FloodCam needs 110V AC wall power, including a neutral wire, to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.

• Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead.

16) Let me clear up some common questions. The FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.

• Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead.

If you have problems answering these questions, please refer to this document.