Difference between revisions of "FloodCam Troubleshooting"

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'''I am having trouble setting up my FloodCam, and I am not sure what is wrong. What can I do?'''
 
'''I am having trouble setting up my FloodCam, and I am not sure what is wrong. What can I do?'''
 +
  
 
==Answer==
 
==Answer==
  
−
'''If you have problems answering these questions, please refer to [http://software.x10.com/pub/manuals/vt38a-om.pdf this document].'''
+
'''If you have problems answering these questions, please refer to the [http://www.smarthomediscounts.com/manuals/vt38a-om.pdf Owner's Manual].'''
 +
 
 +
 
  
 
===1) Have you installed your FloodCam?===
 
===1) Have you installed your FloodCam?===
 +
 
*YES: '''Go to step 2.'''
 
*YES: '''Go to step 2.'''
 +
 
*NO: Please read [[FloodCam Installation]].
 
*NO: Please read [[FloodCam Installation]].
 +
  
 
===2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?===
 
===2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?===
 +
 
*LIGHTS: '''Go to step 3.'''
 
*LIGHTS: '''Go to step 3.'''
 +
 
*CAMERA: '''Go to step 8.'''
 
*CAMERA: '''Go to step 8.'''
−
*CLEARLY NOT EITHER: '''Go to step 15.'''
+
 
 +
*NEITHER: '''Go to step 15.'''
 +
 
  
 
===3) When the FloodCam is initially connected to power, are the lights on immediately?===
 
===3) When the FloodCam is initially connected to power, are the lights on immediately?===
  
 
*YES: Please call 800-442-5138. Your FloodCam may have an issue.
 
*YES: Please call 800-442-5138. Your FloodCam may have an issue.
 +
 
*NO: '''Go to step 4.'''
 
*NO: '''Go to step 4.'''
 +
  
 
===4) Is the FloodCam not turning off when it is turned on by motion?===
 
===4) Is the FloodCam not turning off when it is turned on by motion?===
  
 
*YES: '''Go to step 5.'''
 
*YES: '''Go to step 5.'''
 +
 
*NO: '''Go to step 7.'''
 
*NO: '''Go to step 7.'''
 +
  
 
===5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?===
 
===5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?===
  
 
*YES: '''Go to step 6.'''
 
*YES: '''Go to step 6.'''
−
*NO/"the dials just keep spinning": Please call 800-442-5138. Your FloodCam may have an issue.
+
 
 +
*NO/"the dials just keep spinning": Please email support@x10.com. Your FloodCam maybe defective.
 +
 
  
 
===6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?===
 
===6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?===
  
−
*YES: [[Floodlights Don't Turn_Off]] ; see last paragraph; email techpriority@x10.com otherwise.
+
*YES: [[Floodlights Don't Turn_Off]] ; see last paragraph.
−
*NO: Please call 800-442-5138. Your FloodCam may have an issue.
+
 
 +
*NO: Please email support@x10.com. Your FloodCam maybe defective.
  
−
===7) Do you have an X10 remote control, computer module, or plug-in controller? Does the FloodCam respond correctly to it?===
 
  
−
*initial NO: What is the FloodCam not doing correctly? ->techpriority@x10.com
+
===7) Using an X10 remote control, computer module, or plug-in controller, will the FloodCam respond correctly to it?===
−
*YES then NO: [[Troubleshooting Camera Switching]]
+
 
−
*YES then YES: What is the FloodCam not doing correctly? ->techpriority@x10.com
+
*NO: [[Troubleshooting Camera Switching]]
 +
 
 +
*YES: What is the FloodCam not doing correctly? ->techpriority@x10.com
 +
 
  
 
===8) Is your Video Receiver connected to a PC or a TV?===
 
===8) Is your Video Receiver connected to a PC or a TV?===
 +
 
*PC: '''Go to step 50.'''
 
*PC: '''Go to step 50.'''
 +
 
*TV: '''Go to step 9.'''
 
*TV: '''Go to step 9.'''
 +
  
 
===9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?===
 
===9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?===
 +
 
*NO: Review [[Troubleshooting Floodcam Picture on TV|this article]] then '''go to step 4.'''
 
*NO: Review [[Troubleshooting Floodcam Picture on TV|this article]] then '''go to step 4.'''
 +
 
*SORT OF: '''Go to step 10.'''
 
*SORT OF: '''Go to step 10.'''
 +
 
*YES: '''Go to step 11.'''
 
*YES: '''Go to step 11.'''
 +
  
 
===10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?===
 
===10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?===
  
 
*YES: [[Troubleshooting Camera Switching]]
 
*YES: [[Troubleshooting Camera Switching]]
 +
 
*NO: [[Other 2.4 GHz Device Compatibility]]
 
*NO: [[Other 2.4 GHz Device Compatibility]]
 +
  
 
===11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?===
 
===11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?===
  
 
*YES: '''Go to step 12.'''
 
*YES: '''Go to step 12.'''
 +
 
*NO: '''Go to step 14.'''
 
*NO: '''Go to step 14.'''
 +
  
 
===12) Can you switch between cameras using an X10 remote control?===
 
===12) Can you switch between cameras using an X10 remote control?===
  
 
*YES: '''Go to step 16.'''
 
*YES: '''Go to step 16.'''
 +
 
*NO: [[Troubleshooting Camera Switching]]
 
*NO: [[Troubleshooting Camera Switching]]
 +
  
 
===13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?===
 
===13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?===
  
 
*LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: [[Troubleshooting Floodcam Picture on TV]]
 
*LESS THAN 40 FEET/ WOOD AND SHEETROCK, ETC: [[Troubleshooting Floodcam Picture on TV]]
 +
 
*OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: [[Camera Range]] [[Extending Wireless Camera Range]]
 
*OVER 40 FEET/ METAL OR CONCRETE OR CERAMIC: [[Camera Range]] [[Extending Wireless Camera Range]]
 +
  
 
===14) Do you have access to a TV?===
 
===14) Do you have access to a TV?===
  
 
*YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. '''Go to step 7.'''
 
*YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. '''Go to step 7.'''
 +
 
*NO: Please read [[Troubleshooting Video Display Errors on PC]].
 
*NO: Please read [[Troubleshooting Video Display Errors on PC]].
  
−
===15) Let me clear up some common questions. The FloodCam needs 110V AC wall power, including a neutral wire, to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. ===
 
  
−
*Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead.
+
===15) Please note that the FloodCam needs 110V AC wall power, including a neutral wire, to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. ===
 +
 
 +
 
 +
===16) Please note that the FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. ===
 +
 
 +
 
  
−
===16) Let me clear up some common questions. The FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light. ===
 
  
−
*Please contact techical support at 800-442-5138 or techpriority@x10.com. Explain what you want your FloodCam to do and what it is doing instead.
 
  
−
'''If you have problems answering these questions, please refer to [http://software.x10.com/pub/manuals/vt38a-om.pdf this document].'''
+
'''If you have problems answering these questions, please refer to the [http://www.smarthomediscounts.com/manuals/vt38a-om.pdf Owner's Manual].'''

Revision as of 00:42, 15 May 2014

Question

I am having trouble setting up my FloodCam, and I am not sure what is wrong. What can I do?


Answer

If you have problems answering these questions, please refer to the Owner's Manual.


1) Have you installed your FloodCam?

  • YES: Go to step 2.


2) Does your FloodCam problem involve the behavior of the lights/motion sensor, or is it an issue with the camera picture?

  • LIGHTS: Go to step 3.
  • CAMERA: Go to step 8.
  • NEITHER: Go to step 15.


3) When the FloodCam is initially connected to power, are the lights on immediately?

  • YES: Please call 800-442-5138. Your FloodCam may have an issue.
  • NO: Go to step 4.


4) Is the FloodCam not turning off when it is turned on by motion?

  • YES: Go to step 5.
  • NO: Go to step 7.


5) Turn the FLOODLIGHT CONTROL all the way counterclockwise; turn the TIME DELAY all the way clockwise. If you trip the FloodCam's sensor, do the lights come on?

  • YES: Go to step 6.
  • NO/"the dials just keep spinning": Please email support@x10.com. Your FloodCam maybe defective.


6) OK, now cover the sensor completely with a cloth. Do the lights go off eventually?

  • NO: Please email support@x10.com. Your FloodCam maybe defective.


7) Using an X10 remote control, computer module, or plug-in controller, will the FloodCam respond correctly to it?

  • YES: What is the FloodCam not doing correctly? ->techpriority@x10.com


8) Is your Video Receiver connected to a PC or a TV?

  • PC: Go to step 50.
  • TV: Go to step 9.


9) Do you see a picture from your camera on your TV when you turn the Video Receiver on?

  • SORT OF: Go to step 10.
  • YES: Go to step 11.


10) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?


11) Do you have more than one X10 camera set to the same A-D transmission channel as the FloodCam and connected to power?

  • YES: Go to step 12.
  • NO: Go to step 14.


12) Can you switch between cameras using an X10 remote control?

  • YES: Go to step 16.


13) How far is the FloodCam from the Video Receiver? What is between the cam and receiver?


14) Do you have access to a TV?

  • YES: Let's test things on the TV first. Please connect the Video Receiver to your TV and set it to the appropriate channel. Go to step 7.


15) Please note that the FloodCam needs 110V AC wall power, including a neutral wire, to work; it does not have a microphone or broadcast audio; it is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.

16) Please note that the FloodCam does not have a microphone or broadcast audio. It is not a night-vision camera, but is dependent on its attached floodlights to produce a picture in low light.

If you have problems answering these questions, please refer to the Owner's Manual.

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