ActiveHome USB Interface Unknown or Not Recognized

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Revision as of 20:38, 8 January 2007 by Ericb (talk | contribs) (→‎Answer)
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When I connect my USB ActiveHome Interface (CM15A), Windows tells me it has found an Unknown Device. I have the driver installed; how do I fix this?


If Windows tells you it has found an unknown device when you plug in the CM15A ActiveHome Pro Interface, please follow these steps:

  • Disconnect the USB cable from the interface (CM15A).
  • Unplug the interface from its electrical outlet.
  • Remove the batteries from the interface.
  • Reconnect the USB cable to it.
  • Plug it back into an electrical outlet.
  • Replace its batteries.

After this, Windows should correctly detect the interface. If Windows does not detect it, please try using a different USB A-B cable; most USB printers use the same cable. You can also try reinstalling ActiveHome Pro.

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