Difference between revisions of "Installing the MyHouse Online Web Client"

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== Answer ==
 
== Answer ==
  
When you use the internet viewing feature of MyHouse Online, you need to install a remote client which is provided through X10's MyHouse service. To connect remotely, go to [http://myhouse.x10.com myhouse.x10.com] in the Internet Explorer web browser on a Windows PC.
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When you use the internet viewing feature of MyHouse Online, you need to install a remote client which is provided through X10's MyHouse service.
  
When you first open up the website you see a blank, black window while the MyHouse Online Remote loads.
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*To connect remotely, go to [http://myhouse.x10.com '''myhouse.x10.com'''] in an Internet Explorer web browser on a Windows PC.
  
http://graphics.x10.com/images_knowledgebase/client_1_loading.gif
 
  
If you are running Windows XP Service Pack 2, it may show a notice that a download was blocked.
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When you first open up the website you see a blank, black window while the MyHouse Online Remote loads:
  
http://graphics.x10.com/images_knowledgebase/client_2_notice.gif
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[[Image:client_1_loading.gif]]
  
'''You will need to tell Internet Explorer to allow the MyHouse Online Remote client to load before the remote client software will work.'''
 
  
http://graphics.x10.com/images_knowledgebase/client_3_select.gif
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If you are running Windows XP Service Pack 2, it may show a notice that a download was blocked:
 +
 
 +
[[Image:client_2_notice.gif]]
 +
 
 +
 
 +
'''You will need to tell Internet Explorer to allow the MyHouse Online Remote client to load before the remote client software will work:'''
 +
 
 +
[[Image:client_3_select.gif]]
 +
 
  
 
*Click the Information Bar to open the Information Bar Menu.
 
*Click the Information Bar to open the Information Bar Menu.
 +
 +
 
*Click "Install ActiveX Control..." to allow the MyHouse Online Remote client to be opened. (If you don't see the Information Bar,  [[Active X|click here]])
 
*Click "Install ActiveX Control..." to allow the MyHouse Online Remote client to be opened. (If you don't see the Information Bar,  [[Active X|click here]])
  
You will then be asked if you want to install the 'MyHouse Plugin for Activehome Pro' from 'X10 Wireless Technology Inc.' Select "Install."
 
  
http://graphics.x10.com/images_knowledgebase/client_4_install.gif
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You will then be asked if you want to install the 'MyHouse Plugin for Activehome Pro' from 'X10 Wireless Technology Inc.' Select "Install:"
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 +
[[Image:client_4_install.gif]]
 +
 
  
 
The remote client is a large file; it may take some time to open depending on your internet connection. Allow the MyHouse Plug-in for Activehome Pro to load. Once it has, the ActiveHome Pro screen shows up in your browser window with a login prompt.
 
The remote client is a large file; it may take some time to open depending on your internet connection. Allow the MyHouse Plug-in for Activehome Pro to load. Once it has, the ActiveHome Pro screen shows up in your browser window with a login prompt.
  
http://graphics.x10.com/images_knowledgebase/client_5_loaded.gif
+
[[Image:client_5_loaded.gif]]
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 +
 
 +
 
  
 
===Troubleshooting===
 
===Troubleshooting===
*Double check that the remote computer is running Microsoft Windows operating system. This and Internet Explorer are needed to view http://myhouse.x10.com/.
 
*Are ActiveX controls enabled in your web browser? This is necessary for accessing images through http://myhouse.x10.com/. Look here for more information: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-28.html
 
  
*Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the MyHouse Remote application. Even though it runs in your web browser, MyHouse Remote installs a small program on your computer.
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'''Double check that the remote computer is running Microsoft Windows operating system.'''
*If you are trying to test your MyHouse Server, please be aware that other PCs on the same Internet connection (e.g. using the same DSL or cable connection) may not be able to connect to the MyHouse Server or get video, even if everything is set up correctly.  
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*This and Internet Explorer are needed to view http://myhouse.x10.com/.
*If you are running Internet Explorer 8, you may only see a portion of the browser. If this happens, click in the window once, try to connect, then hold the mouse over the lower right corner of the browser and resize it. You should now see the full browser.  
+
 
 +
 
 +
'''Are ActiveX controls enabled in your web browser?'''
 +
*This is necessary for accessing images through http://myhouse.x10.com/.
 +
*Look here for more information: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-28.html
 +
 
 +
 
 +
'''Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the MyHouse Remote application.'''
 +
*Even though it runs in your web browser, MyHouse Remote installs a small program on your computer.
 +
 
 +
 
 +
'''If you are trying to test your MyHouse Server''':
 +
*Please be aware that other PCs on the same Internet connection (e.g. using the same DSL or cable connection) may not be able to connect to the MyHouse Server or get video, even if everything is set up correctly.
 +
 
 +
 
 +
'''If you are running Internet Explorer 8, you may only see a portion of the browser.'''
 +
*If this happens, click in the window once, try to connect, then hold the mouse over the lower right corner of the browser and resize it. You should now see the full browser.  
 +
 
  
 
== Related Articles ==
 
== Related Articles ==
 +
 
[[Setting Up Remote Users in MyHouse Online]]
 
[[Setting Up Remote Users in MyHouse Online]]
:Key Topics: user,remote,add,create,configure,password,access
 
:Relates to: CM15A, SW31A, SW32A, SW33A, SW34A
 
  
 
[[Troubleshooting Remote Connections in MyHouse Online]]
 
[[Troubleshooting Remote Connections in MyHouse Online]]
:Key Topics: myhouse,online,problem,trouble,troubleshoot,remote,access,user,client,service,port,firewall
 
:Relates to: SW34A
 
  
 
[[Sending E-mail with MyHouse Online]]
 
[[Sending E-mail with MyHouse Online]]
:Key Topics: myhouse,email,e-mail,macro,send,address
 
:Relates to: SW34A
 
  
 
[[Using The FTP Media Command]]
 
[[Using The FTP Media Command]]
:Key Topics: ftp,media,command,sw34a,myhouse
 
:Relates to: SW34A
 
  
 
[[MyHouse E-mail Configuration]]
 
[[MyHouse E-mail Configuration]]
:Key Topics: e-mail,configuration,setup
 
:Relates to: SW34A
 
  
 
[[Using the Remote Connection]]
 
[[Using the Remote Connection]]
:Key Topics: sw34a, remote, connection, myhouse
 
:Relates to: SW34A
 
  
 
[[Setting Up User Configuration]]
 
[[Setting Up User Configuration]]
:Key Topics: myhouse, setup, user, configuration, sw34a
 
:Relates to: SW34A
 
  
 
[[Configuring MyHouse FTP Settings]]
 
[[Configuring MyHouse FTP Settings]]
:Key Topics: myhouse, ftp, settings, sw34a
 
:Relates to: SW34A
 
  
 
[[MyHouse Dial-Up Settings]]
 
[[MyHouse Dial-Up Settings]]
:Key Topics: myhouse,dial,up,settings,modem
 
:Relates to: SW34A
 
  
 
[[Using the MyHouse Network Service Macro Command]]
 
[[Using the MyHouse Network Service Macro Command]]
:Key Topics: myhouse,network,service,macro
 
:Relates to: SW34A
 
  
 
[[Registering the MyHouse Plug-in]]
 
[[Registering the MyHouse Plug-in]]
:Key Topics: registering,myhouse,plug-in,sw34a,regcode
 
:Relates to: SW34A
 
  
 
[[Using the Network Status Windows]]
 
[[Using the Network Status Windows]]
:Key Topics: network,status,window,remote,myhouse,user
 
:Relates to: SW34A
 
  
 
[[MyHouse Messaging]]
 
[[MyHouse Messaging]]
:Key Topics: myhouse,messaging,service
+
 
:Relates to: SW34A
+
 
 +
 
  
 
[[Category:frequently asked questions]]
 
[[Category:frequently asked questions]]

Revision as of 21:49, 15 May 2014

Questions

How do I run the MyHouse remote?

Why doesn't the MyHouse webpage load on my Windows XP computer?

Answer

When you use the internet viewing feature of MyHouse Online, you need to install a remote client which is provided through X10's MyHouse service.

  • To connect remotely, go to myhouse.x10.com in an Internet Explorer web browser on a Windows PC.


When you first open up the website you see a blank, black window while the MyHouse Online Remote loads:

Client 1 loading.gif


If you are running Windows XP Service Pack 2, it may show a notice that a download was blocked:

Client 2 notice.gif


You will need to tell Internet Explorer to allow the MyHouse Online Remote client to load before the remote client software will work:

Client 3 select.gif


  • Click the Information Bar to open the Information Bar Menu.


  • Click "Install ActiveX Control..." to allow the MyHouse Online Remote client to be opened. (If you don't see the Information Bar, click here)


You will then be asked if you want to install the 'MyHouse Plugin for Activehome Pro' from 'X10 Wireless Technology Inc.' Select "Install:"

Client 4 install.gif


The remote client is a large file; it may take some time to open depending on your internet connection. Allow the MyHouse Plug-in for Activehome Pro to load. Once it has, the ActiveHome Pro screen shows up in your browser window with a login prompt.

Client 5 loaded.gif



Troubleshooting

Double check that the remote computer is running Microsoft Windows operating system.


Are ActiveX controls enabled in your web browser?


Please make sure you are logged in as a Power User or Administrator and have authorization to install or run the MyHouse Remote application.

  • Even though it runs in your web browser, MyHouse Remote installs a small program on your computer.


If you are trying to test your MyHouse Server:

  • Please be aware that other PCs on the same Internet connection (e.g. using the same DSL or cable connection) may not be able to connect to the MyHouse Server or get video, even if everything is set up correctly.


If you are running Internet Explorer 8, you may only see a portion of the browser.

  • If this happens, click in the window once, try to connect, then hold the mouse over the lower right corner of the browser and resize it. You should now see the full browser.


Related Articles

Setting Up Remote Users in MyHouse Online

Troubleshooting Remote Connections in MyHouse Online

Sending E-mail with MyHouse Online

Using The FTP Media Command

MyHouse E-mail Configuration

Using the Remote Connection

Setting Up User Configuration

Configuring MyHouse FTP Settings

MyHouse Dial-Up Settings

Using the MyHouse Network Service Macro Command

Registering the MyHouse Plug-in

Using the Network Status Windows

MyHouse Messaging