Intermittent Vanguard Connection Issues

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Questions

I can connect remotely sometimes, but not other times. What can I try?

The Vanguard ICC server will not stay connected all the time. What can I try?

Answer

First, right-click in the middle of the Vanguard window and select Check for Update, then try to connect again. If this does not succeed, then there are a number of things that can cause intermittent software issues. If you have any of these products, try disabling them in this order:

  1. Security suites, like McAfee or Norton
  2. Antispyware software
  3. Firewalls
  4. Routers
  5. Antivirus software

If you have a combination router/high-speed modem, try putting the Vanguard Server PC in the DMZ.