SecuriLINK Home Security System Troubleshooting

Question

Why isn't my system working?

Answer

If you have problems answering these questions, please refer to the manual.

1) Is this A. the first time this system has been set up, or B. has it been working in the past?

• A: Please read the Quick Setup Guide.
• B: Go to step 2.

2) Are you having problems arming the console?

• Y: Go to step 3.
• N: Go to step 5.

3) Push the ARM button on a KR32A keychain remote, or press ARM AWAY on a SH624 remote set to MIN. What happens?

• ONE CHIME: Go to step 4.
• FAST DINGING: Please read System Chimes and Doesn't Arm.
• NOTHING: Your remote is probably not programmed. Please read the Quick Setup Guide.

4) OK, it sounds like your system is arming. On the same remote, press DISARM, then ARM again. Do you hear two chimes then one chime?

• Y: It sounds like your console is arming and disarming fine. Go to step 5.
• N: Either that remote or the console may have an issue. Please reprogram the console without that remote and see if the problem persists.

5) Does the console beep five times about once an hour?

• Y: Please read Identifying and Fixing Low Battery Warnings.
• N: Go to step 6.

6) Are you having problems triggering the alarm once the console has been armed?

• Y: Clear out the console, then reprogram it and test it with only one remote control and one Door/Window Sensor; if the problem persists across multiple sensors your console may have an issue.
• N: Go to step 15.

7) When you trigger the console, does your cellphone ring?

• Y: Go to step 11.
• N: Go to step 8.

8) If you pick up a telephone on the same line as the console, do you hear a dialtone?

• Y: Voice Dialers And VOIP
• N: You will need to contact your telephony service provider's technical support department.

9) Do you need to dial any numbers, like 9, to place an outgoing call? If so, did you program that code at the beginning of each stored number?

• INITIAL NO or YES then YES: Go to step 11.
• YES THEN NO: You will need to reprogram the phone numbers, putting the necessary code first.

10) Right as the alarm begins to sound, do you hear your message on the console's speaker OR do you hear static when the message should play?

• Y: Please email support@x10.com; your console may have an issue.
• N: Please email support@x10.com with a detailed description of your issue.

11) Do you hear your message play back?

• Y: Go to step 12.
• N: Go to step 10.

12) If you press 0 while the message is playing back, does the alarm stop blaring?

• Y: Go to step 13.
• N: Go to step 14.

13) Tap firmly on the console with your finger. Do you hear a popping noise on your cellphone?

• Y: It sounds like your dialer is working correctly. Go to step 1.
• N: Please email support@x10.com; your console may have an issue.

14) Not all cellphones transmit the 0 code correctly. If you have the SC1200 console call a different land-line phone instead, can you press 0 to listen in?

• Y: Your cellphone is not compatible with the console; you will not be able to cancel the alarm or listen in from it.
• N: Please email support@x10.com; your console may have an issue.

15) Are you having a problem with the console's autodialing features?

• Y: Go to step 7.
• N: Go to step 16.

16) Are you having a problem with add-on sirens or PowerHorns?

• Y: Go to step 17.
• N: Please email support@x10.com with a detailed description of your problem.

17) If you plug the console and a lamp or siren into the same outlet pair, can you control that lamp or siren?

• Y: Please read Modules Work in Some Locations but not Others.
• N: Either your console or that module may have an issue. Test another module to determine where the issue lies.

If you have problems answering these questions, please refer to the manual.