Troubleshooting Unusual Installation Errors

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I get weird errors during the installation process, before I am asked to plug anything in. What should I do?


  • Please go into the Start menu and select Run.
  • Type CMD and hit Enter.
  • A window will appear. Type PING WWW.X10.COM > TEST.TXT and hit Enter.
  • Once the command prompt appears and is blinking again Type TEST.TXT and hit Enter.
  • A Notepad window should open up. Copy the contents of that document into an email message, along with your order or invoice number, the name of the program you are having issues installing, and the text of the error you are getting. Send that email to

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