Troubleshooting Video Display Errors on PC

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When I start MultiView, it freezes on the splash screen and I receive a message that states ERROR!

Why can't I get an image in my X10 software?

The video won't display in my X10 software.

My camera won't work with my computer. Help!

I get the error "Unable to initialize device." when I try to use XRay Vision

MultiView gives the error "Could not put capture device in graph" when I run it.

When I run ActiveHome Pro with iWitness I get a warning the it can't detect a compatible video capture device. What do I do?

Why can't I see my camera in iWitness?


Sometimes X10 software will give you an error when it cannot display video. Follow these steps to resolve the issue.

If you are using an X10 camera with a wireless video receiver:

  • Check that the video cable is plugged securely into the VA11A USB Capture Adapter and the output of the Video Receiver.
  • Make sure your Wireless Video Receiver is connected to power and turned On. The On/Off switch is on its side.
  • Verify that your camera is connected to power and turned on. To test just the camera and video receiver, follow the instructions for installing the video receiver onto a television before connecting it to your computer.
  • Confirm that the ABCD switches on the camera and the bottom of the wireless video receiver are set to the same letter.

If the camera and receiver are connected and working, check that the VA11A USB Video Capture Adapter is connected and installed properly:

  • Make sure the VA11A is connected to your computer.
  • Run the installer for your X10 program (or the X10 driver installer--x10drivers.exe) while the VA11A is connected, and follow all instructions. *When prompted by the installer, plug the USB Video Adapter into a USB port located directly on the back of your computer, not a hub or extension cable.
  • When installation has completed, restart Windows.
Error creating thumbnail: /bin/bash: /usr/bin/convert: No such file or directory Error code: 127

Running the X10 installer with the VA11A USB Video Capture Adapter connected to a USB port on your computer should force Windows to use the X10 driver. When you finish these steps, "X10 VA11A Video Capture" should be listed in Device Manager under "Imaging Devices."

Note: If you are using Windows XP or 2000, you will see a notice that the X10 VA11A Video Capture driver has not passed Windows Logo testing. Installing these drivers will not negatively affect your computer. Please choose "Continue Anyway" when you see this message.

If these steps do not load the driver, you will need to use our manual force procedure. There are two different versions of this procedure: one for Windows 98SE and Windows ME and one for Windows 2000 and Windows XP.

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VA11A Driver Load Procedure for 98SE and ME

VA11A Driver Load Procedure for 2000 and XP