Vanguard Internet Control Center

Model Numbers: VK77A, XC21A, XC21B, CR15A, SW26A, VA11A, CM19A

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Questions

Remote Connection Questions

How do I access video from another computer using Vanguard Control Center?

How do I run the Vanguard remote?

Can I load the Vanguard Browser in Firefox on my Windows PC?

How can I load the remote browser for my X10 application in Vista?

When I go to gate.x10.com, I see the broken image icon and I can't access the Vanguard Control Center controls.

I can connect remotely sometimes, but not other times. What can I try?

The Vanguard ICC server will not stay connected all the time. What can I try?

Driver Issues

When I start Vanguard Control Center, I get the message that "Vanguard requires an installed VA11A Video Capture Adapter" and it just closes when I click OK. My VA11A is plugged in, so why won't it work?

VA11A, CM19A (or both) doesn't work when plugged into a USB hub.

When I installed my software and connected the VA11A USB video capture adapter, Windows tells me to insert a disk. What do I do?

My entire PC crashes when I run Vanguard. What should I do?

Camera Setup

How do I set up my XCam2 cameras and Vanguard Internet Control Center?

How do I set up my single wired Vanguard camera with the Vanguard Internet Control Center software?

How do I set up my Vanguard cameras wirelessly with the Vanguard Internet Control Center software?

I cannot switch cameras from my computer. What should I do?

The Vanguard picture isn't clear on my computer. How do I fix it?

Why can I pan and tilt my cameras from my remote, but not from my computer?

Vanguard Zoom Camera Setup

How do I add cameras to Vanguard?

How do I set up Preset Position Sweep for my Vanguard camera?

Recording and Email

How do I configure motion recording in Vanguard ICC?

How do I start manually recording in Vanguard ICC?

I set Vanguard ICC up to record when motion is detected, but it doesn't seem to work. What can I try?

How can I back up or delete images or video stored by Vanguard? Where are these files stored? How big are they?

How do I setup my software to email me pictures?

Software Issues

Why can't I get an image in my X10 software?

The video won't display in my X10 software.

My camera won't work with my computer. Help!

When I open the software, I receive an error that the "rundllasapp has encountered an error and needs to close."

What are the minimum requirements for Vanguard Internet Control Center?

I am running Vanguard ICC and it does not list my Sentinel camera. What should I do?

I am running Vanguard ICC and it does not control my Sentinel camera correctly. What should I do?

I get an I/O error when I try to install Vanguard ICC from the link that was emailed to me. What do I do?

PC Transceiver en Español

Installation and Registration Issues

What is my registration code?

How do I know the code to register my software?

I enter my order number with a -1 to register the program, but it doesn't work. What do I do?

Why can't I register my software?

When I try to register I get the message "Max reg reached." Help!

The program is telling me "Cannot retrieve registration from server" when I try to register.

I keep getting the error "Did not find registration code" when I try to register.

When I try to install Vanguard, I get a message that says "Error 26: Cannot Communicate with Network Server." What does this mean?

My computer crashed and I need to reload my X10 software. How can I download it again?

How do I get a new link to download my X10 software?

Where can I get the registration code for my software?

Outlook Express is blocking access to my software download. What can I do?

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